Massachusetts · Est. 2026
The one they didn't expect to fix it.
Black Sheep LLC fixes how technical support is run — the team, the process, the tooling — and builds the software that should have existed already.
Not another desk to outsource to. Nearly thirty years running support inside regulated environments — including a 15-person team across four continents on 24/7 coverage — brought in to work out why yours underperforms, and to change it.
Four divisions
Fractional Leadership & Training
Management for the team you have, before the headcount exists to hire it permanently.
Read more → OPSSupport Operations
Working out why a support desk underperforms, fixing it, and handing it back running.
Read more → CONTechnical Consulting
An outside read on the environment, delivered in plain language with a plan attached.
Read more → DEVSoftware Development
Custom applications and internal tooling, built to run on your hardware and keep your data there.
Read more →Software
Black Sheep is also where the software lives.
The products built here are published under Black Sheep rather than sold through it. Gaia, a live Earth for your desktop, is ready to use. Olympus and NewsDesk Studio are still being built, and say so.
There is also a passphrase tool you can use right now, in the browser, with no network.